Last Updated: 08-12-2025

Who We Are

Guitar Play (“we,” “us,” or “our”) operates the website https://lightcyan-turkey-184022.hostingersite.com (the “Site”).
Our goal is to provide a clear, reliable, and efficient shipping experience for customers purchasing tabletop games, miniatures, and strategy gaming products within the United Kingdom.

Shipping Costs

Free Shipping

We offer free standard shipping on all orders, with no minimum purchase requirement.

Shipping Area

Delivery Coverage

We currently ship within the United Kingdom only.

Future Availability

At this time, international shipping is not available.
Any future changes to delivery regions will be clearly communicated on this page.

Order Processing Time

  • Processing Time: Orders are processed within 1–2 business days, Monday to Friday

  • Cut-off Time: Orders placed before 2:00 PM (UK time) are typically processed the same business day

  • Non-Processing Days: Orders are not processed on weekends or UK public holidays

Delivery Time

  • Estimated Delivery: Orders usually arrive within 1–2 business days after dispatch

  • Delivery times may vary depending on location and courier service performance

Shipping Process

Courier Partners

We ship orders using trusted UK courier services to ensure secure handling and timely delivery.

Tracking Information

Once your order has been dispatched, you will receive a confirmation email containing:

  • Your tracking number

  • A tracking link for real-time shipment updates

Lost or Damaged Items

Damaged Deliveries

If your order arrives damaged, please contact us within 48 hours of delivery.
We will assess the issue and arrange a replacement or appropriate solution.

Lost Deliveries

If your order does not arrive within the estimated delivery timeframe, please contact us promptly.
We will work with the courier to investigate and resolve the matter as quickly as possible.

Returns

For information on returning an item, please refer to our Returns & Refunds Policy available on the Site.

Contact Us

If you have any questions regarding this Shipping Policy, please contact us:

Guitar Play
Website: https://lightcyan-turkey-184022.hostingersite.com
Email: contact@lightcyan-turkey-184022.hostingersite.com
Phone: +44 1904 787059

Address:
21 Park Lane
Holgate, York
YO24 4JQ
United Kingdom

Customer Support Hours:
Monday to Friday — 9:00 AM to 5:00 PM (UK time)